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Reservation Conditions at Lake Taupo TOP 10 Holiday Resort
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Reception Hours
Summer (Oct – April) 8.00am - 8.30pm
Winter (May – Sept) 8.00am - 8.00pm
Late Arrivals
If you anticipate arriving outside the above hours, please contact reception. We will arrange late arrival instructions and gate access for you.
Check IN is AFTER 3.00pm and Check OUT is BY 10.00am
We have a great team of housekeepers that pride themselves on their 5 stars for cleanliness.
Accounts
A deposit of the first nights’ tariff per unit / site booked, is required to confirm all reservations. Balance of accounts are payable on arrival. Payment must be made for the full time booked. No reduction for early departure or late arrival.
Minimum stay periods / tariff apply in weekends, events, public and school holidays.
All tariffs are reviewed yearly. Management reserves the right to alter tariffs without notice. Units / Sites are allotted at the discretion of management, who reserve the right to alter if necessary or cancel tenancy at any time. Reservations are a contract between Lake Taupo TOP 10 Holiday Resort and the person named on the reservation and is not transferable to any other person. This means that the named person must occupy the unit / site booked for the duration of the contract and is ultimately responsible / liable for all occupants and visitors’ behaviour and damage. For group bookings this means one person is ultimately responsible / liable for group behaviour and damage.
Damage
Management will charge additional costs for damages and / or additional cleaning required to resort property.
Cancellations (18/2/2011)
In the event of a cancellation the following will apply to all deposits paid:
-Cancellation within 7 days of arrival, no refund.
-Cancellation between 8 and 28 days of arrival, your full deposit will be held for up to 12 months to be used for any future booking.
-Cancellation outside 28 days of arrival, deposits will be refunded less a $20 handling fee, if you prefer this to the above option.
Alterations
Alterations can be made, subject to availability, and may require a unit / site change. An administration fee may apply. Management reserve the right to cancel a reservation if the alteration reduces the reservation below minimum requirements and cancellation penalties will apply. Alterations to the number of guests require management approval. No refund will be made should guests alter or leave for any reason before their reserved departure date.
Conduct & Noise
No Noise after 10.00pm or before 7.00am. The only exception is New Years Eve, which is 1.00am. To ensure all our guests have a great holiday, we expect commonsense and consideration to be shown at all times, to other guest, staff and management. Management reserves the right to refuse admission to any person and to remove from the resort any person, which in their opinion, does not conduct them self in a decent and reasonable manner. No refund will be made in such circumstances.
Group Bookings
A bond is required for all group bookings. Reservations are a contract between Lake Taupo Top 10 Holiday Resort and the person named on the reservation and is not transferable to any other person. This means that the named person must occupy the unit / site booked for the duration of the contract and is ultimately responsible for all occupants and visitors. For group bookings this means one person is ultimately responsible / liable for group behaviour and damage.
Visitor Charges
Visitors are at the discretion of management at all times, but they are your responsibility and must depart before 10.00pm. A visitor fee applies and if not paid by your visitors, you will be liable. All visitors must register at Reception and all cars are to be left in the visitors’ car park. Due to the very busy Christmas / New Year Period, visitors may not be allowed.
Sorry No Pets
Lake Taupo TOP 10 Holiday Resort is a pet free holiday park
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